Refund & Cancellation Policy

This policy explains how refunds and cancellations work for Exam Pack purchases on MockXams.

Try Before You Buy

Every Exam Pack includes one full-length mock test, completely free, before you pay anything. This is intentional — it's there so you can genuinely evaluate the quality of our questions, explanations, and exam experience before deciding whether to purchase the rest of the pack. We'd encourage you to attempt the free mock first.

No Refunds on Purchases

Because of this — and because our content is digital and access is granted instantly upon payment — all Exam Pack purchases are final. We do not offer refunds or cancellations once a purchase is completed, regardless of how many mocks you've attempted, your score, or your satisfaction with the content.

This isn't unusual for digital products — once access is granted, the "product" (the question bank and explanations) has effectively been delivered, the same way a book or course can't be "returned" after reading. The free mock exists specifically so this doesn't leave you buying blind.

Genuine Payment Errors

The one exception: if something went wrong with the payment itself — for example, you were charged twice for the same Exam Pack, charged an incorrect amount, or your payment was deducted but you never received access and our support team couldn't resolve it — contact us and we'll review and correct it. This is about fixing genuine billing errors, not reversing a completed, correctly-processed purchase.

Access Duration

Each Exam Pack's validity period is shown clearly on its page before you purchase, typically ranging from 1 to 12 months depending on the specific exam. Access is not refundable or transferable if it expires unused.

How to Reach Us

If you believe you've experienced a genuine payment error as described above, email support@mockxams.com with your registered email and a description of the issue. We'll get back to you as soon as we can.